Bill and Leandra Pitts were in a terrible car accident. They settled their claim for $50,000 which were the policy limits of the defendant. The Pitts then turned to Progressive, their own insurance company, for more coverage. The Pitts made an underinsured motorist claim with Progressive.
The Pitts attend Southside Christian Fellowship Church near Atlanta, GA. They attended a private support group in a fellow church member’s home. The group discussed topics that most people would want to keep confidential. Things like adultery and drug addiction were topics.
Progressive decided they did not believe their own customers. They hired detectives to join the church and attend the private group sessions. The detectives taped the group members talking about the most intimate details of their private lives. All done to discredit their client’s claim.
This story is almost beyond belief, yet Progressive ADMITTED to these actions. Progressive Corp. Chief Executive Glenn Renwick apologized for the use of private detectives.
“What the investigators and Progressive people did was wrong – period,” Renwick, head of the third-largest U.S. auto insurer, said in a statement. “I personally want to apologize to anyone who was affected by this.”
This conduct is outrageous but, unfortunately, not all that unusual. Victims of car accident cases must be ever alert. These companies will stop at nothing.
“ I was very thankful for the personal attention that was given to me by all of your staff. When you go through something like I did in the fire, people’s attitudes can make a difference! Thanks for everything! ”
— Patricia HedrickRead More »
“ I feel that my case was handled in a very quick but professional manner. I was very pleased and would recommend your firm to anyone in need. ”
— Robin TruittRead More »
“ My case was handled in a very professional manner, it did not have any of the more common aggravations. ”
— Thomas Queen Jr.Read More »
“ I like you as my lawyer because you are always there when I need you. ”
— Iman SaleemRead More »
“ I’m proud to say that the lawyer I had was very professional and took his job very personally. I will highly recommend him to any person. Very honest man, tells you the truth, not what you many want to hear. Prayers are with the company. ”
— Nadine GreenRead More »